Cancellation and Refund Policy for 99Pandit Puja Bookings

This policy explains how cancellations & refunds work when you book a pandit ji through 99Pandit. It applies to all bookings made on our website and app. By booking a puja with us, you agree to these terms.

Your payment is safe and 100% secure with 99Pandit until the booking process is completed. You don’t need to worry about your payment. If you face any issue before, during, or after the booking, you can contact the 99Pandit Team anytime.

Cancellation Before Acceptance

When you book a pandit ji, your request goes out for acceptance. If the pandit ji has not accepted your booking yet, you can cancel it anytime for free. You will get a full refund for any amount paid at this step.

Cancellation After Puja Confirmation

Once both you and Pandit ji confirm the puja, you can pay the full amount or an advance online.

• You can cancel a confirmed booking up to 24 hours before the puja starts to get a full refund.
• We process eligible refunds back to your original payment method within 3 to 4 working days.
• Cancellations made within 24 hours of the puja time are not eligible for a refund, as pandit ji prepares in advance for your ritual.

Changing Your Pandit

If a pandit accepts your booking but you want a different person, you can request a change. We will help you find another verified pandit for the same puja, date, & location.

E-Puja & Group Puja Payments

Payments for E-Puja and Group Puja are non-refundable once made. These are fixed group and virtual slots. Because of this, we cannot offer refunds or cancellations after you pay.

Fraudulent Transactions

99Pandit can cancel any booking linked to fake, fraudulent, or unauthorized payment details. In these cases, we process refunds only after a full internal check.

Details Needed for a Refund

To request a cancellation or refund, please send the following details to our support team –

• Payment transaction ID or reference number
• Registered mobile number or email address
• Reason for cancellation

We cannot process refund requests without complete payment details and a valid reason.

Refund Mode & Timeline

We credit all valid refunds back to your original payment method. Depending on your bank, the refunded amount usually shows up in your account within 3 to 4 working days.

Need Help?

Have queries about cancellations or refunds? Contact us through the app, chat, or email with your transaction ID for fast help.